Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopPrivacy Policy
1. Introduction
At KnotAgain, we respect your privacy and are committed to protecting your personal data. This policy outlines how Hlah and Linnet (“we,” “us,” or “our”) manage your information when you visit our website, shop at our online store, or visit our studio at the V&A Watershed.
2. Information We Collect
To provide you with our hand-knotted pieces, we collect the following:
Identity Data: Name and surname.
Contact Data: Email address, phone number, and physical shipping address.
Transaction Data: Details about payments to and from you and details of products you have purchased.
Technical Data: IP address, browser type, and location data used to improve your shopping experience.
3. How We Use Your Data
We only use your data when the law allows us to. Most commonly, we use it to:
Process Orders: To fulfill the contract of delivering your selected “Edit” to your door.
Communications: To update you on your order’s production status or respond to studio inquiries.
Marketing: If you have opted-in (staying “Knotted”), we will send you studio updates and new collection releases. You may opt-out at any time.
4. POPIA & GDPR Compliance
South Africa: In accordance with the Protection of Personal Information Act (POPIA), we ensure that your data is collected for a specific purpose and stored securely.
International: We comply with GDPR regulations for our UK and global collectors. You have the right to request access to, correction of, or erasure of your personal data.
5. Third-Party Sharing
We do not sell your data. We only share necessary information with trusted partners to facilitate your order:
Payment Gateways: PayStack, Peach Payments, or PayPal for secure transactions.
Couriers: The Courier Guy, DHL, or FedEx to ensure your package reaches you.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. All payment information is encrypted using Secure Sockets Layer (SSL) technology.
7. Cookies
Our website uses cookies to distinguish you from other users and to keep track of your shopping cart. You can set your browser to refuse cookies, but note that some parts of the store may then become inaccessible.
8. Contact Our Information Officer
For any questions regarding this policy or to exercise your data rights, please contact us at: Email: hello@knotagain.co.za